‘Personal information’ is any information or an opinion, in any form and whether true or not, about an identified individual, or an individual who is reasonably identifiable from the information or opinion ascertained. Examples include an individual’s name, address, contact number and email address.
Special provisions apply to the collection of personal information which is defined as sensitive information. Sensitive information includes the collection of Health Information for use by a Health Service.
‘Health Information’ is defined to be:
Examples of Health Information Alive Physio & Wellness may collect include:
‘Health Service’ is defined to mean:
The Privacy Act applies to all organisations that provide a health service, including Allied Health professionals. Alive Physio & Wellness will only handle the minimum amount of health information reasonably necessary to provide the required health service.
To the extent required by the Privacy Act:
When Alive Physio & Wellness collects personal information directly from you, we will take reasonable steps at or before the time of collection to ensure that you are aware of the purposes of collection, any other organisations (or types of organisations) to which we would usually disclose information of that kind, detail on how you access the information and how to contact us.
The personal information you provide to Alive Physio & Wellness will be collected for the primary purpose of providing high quality health care. If we use or disclose your personal and/or health information for a purpose (secondary purpose) other than the main reason for which it was originally collected (primary purpose), to the extent required by the Privacy Act, we will ensure that:
Where required, personal and/or health information will be disclosed as required or authorised by or under law or as otherwise permitted by the Privacy Act.
We collect personal and/or health information for a range of purposes including:
From time to time, Alive Physio & Wellness will contact its Clients and non-Clients whose personal information has been collected for a range of reasons including:
You can let us know at any time if you do not wish to be contacted for any of these purposes. If you originally provide consent, your consent will remain current until you advise us otherwise.
We might contact you in a number of ways including:
We will not send you any commercial electronic messages such as SMS’s or emails unless this is permitted by the Spam Act. Any commercial electronic message that we send will identify Alive Physio & Wellness as the sender and will include our contact details. The message will also provide an unsubscribe facility. If you do not wish to receive commercial electronic messages from us, please let us know.
We will not call you on a number listed on the Do Not Call Register unless this is permitted under the Do Not Call Register Act. If you do not wish us to call you on a particular number, please let us know.
In performing our functions and activities, we may need to disclose personal and/or health information to third parties. Third parties may include, where appropriate:
To the extent required by the Privacy Act, Alive Physio & Wellness will take reasonable steps to:
Please contact us if you would like to access or correct the personal and/or health information that we hold about you. We will generally provide you with access to your personal and/or health information (although a fee may be imposed) and will take reasonable steps to amend any personal and/or health information that is incorrect.
In some circumstances, Alive Physio & Wellness may not permit access to your personal and/or health information, or may refuse to correct your information, in which case we will provide you with reasons for this decision.
Please contact Alive Physio & Wellness if you have any queries about the personal information that we hold about you or the way that we handle that personal information.
Phone: 1300 538 999
Please contact Alive Physio & Wellness on the details above if you have any concerns or complaints about the manner in which your personal information has been collected or handled by us.